Return & Refund

Return & Refund Policy

Last Updated: October 22, 2026

At Evergreen Lane, we believe every purchase should bring joy, comfort, and meaning. We take pride in creating thoughtful, faith-inspired apparel, gifts, and keepsakes, and we want you to feel confident shopping with us.

If something isn't right with your order, we're here to help make it right.

Please review our Return & Refund Policy below to understand when refunds or replacements are available and how to request assistance.

1. Our 30-Day Refund & Replacement Guarantee

We offer a 30-day refund or replacement policy for eligible orders experiencing product defects, manufacturing errors, shipping damage, or fulfillment mistakes.

You may qualify for a full refund or free replacement in the following circumstances:

  • Damaged or Defective Products: Your item arrives damaged, broken, defective, or otherwise unusable due to manufacturing or shipping issues.

  • Incorrect Items: You receive a product that is different from what you ordered, including an incorrect design, color, size, or product type due to an error on our part.

  • Printing or Production Errors: Your item has significant printing defects, missing design elements, incorrect artwork, or other production-related quality issues.

  • Missing Items: One or more items are missing from your delivered package, and our review confirms a fulfillment error.

  • Lost Packages: Your package is confirmed lost during transit and cannot be successfully delivered.

To qualify for assistance, please contact us within 30 days of the delivery date. For packages that have not arrived, please contact us within 30 days of the estimated delivery date.

For approved claims, we will offer a replacement at no additional cost or a refund, as appropriate.

In most cases, you will not be required to return a defective, damaged, or incorrect item. Please do not send any products back without receiving instructions from our support team.

2. Non-Refundable & Non-Replaceable Situations

Because many Evergreen Lane products are made to order, we generally cannot accept returns, refunds, or exchanges for the following reasons:

  • Change of Mind: You no longer want the product or have changed your personal preferences after placing an order.

  • Incorrect Size Selection: You selected the wrong size when ordering. Please review the size chart provided on each product page before completing your purchase.

  • Incorrect Product Selection: You accidentally selected the wrong product, design, color, quantity, or variant.

  • Incorrect Shipping Information: You provided an incorrect or incomplete shipping address, resulting in delivery issues.

  • Normal Product Variations: Minor differences in color, print placement, or appearance resulting from screen settings, materials, or standard manufacturing tolerances.

  • Customer-Caused Damage: The product has been damaged through improper use, washing, handling, storage, or failure to follow care instructions.

  • Used or Altered Items: Products that have been worn, washed, modified, or damaged after delivery, unless the issue resulted from an original manufacturing defect.

  • Late Requests: Refund or replacement requests submitted after the applicable 30-day period.

Please Note: Our made-to-order products are created specifically after an order is placed. We do not generally accept returns or exchanges for buyer's remorse or incorrect size selection.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

3. How to Request a Refund or Replacement

If you experience an issue with your order, please follow these simple steps.

Step 1: Contact Our Support Team

Visit our Contact Us page at https://evergreenlane.co/pages/contact and submit a request explaining the issue with your order.

Please include:

  • Your order number.

  • The full name and email address associated with your order.

  • A brief description of the problem.

  • Clear photographs showing the issue with the product.

  • A photograph of the shipping label and packaging, if available and relevant.

Step 2: Order Review

Our customer support team will review your request and may ask for additional information to verify the issue.

We evaluate each claim based on the order details, submitted evidence, and the circumstances of the reported problem.

Step 3: Resolution

Once your request has been reviewed and approved, we will arrange an appropriate resolution.

Depending on the circumstances, this may include:

  • A free replacement of the affected product.

  • A full or partial refund, as appropriate.

  • Another mutually agreed solution.

For approved defective, damaged, or incorrect items, replacement shipping costs will be covered by Evergreen Lane.

4. Refund Processing Time

Once your refund has been approved, it will be issued to your original payment method.

Estimated processing times may vary depending on your payment provider:

  • Credit or Debit Cards: Typically 5–10 business days after the refund is processed.

  • PayPal: Typically 3–5 business days, depending on your account and payment method.

  • Other Payment Methods: Processing times depend on the relevant payment provider or financial institution.

Please note that banks and payment providers may require additional time to post the refunded amount to your account.

If you have not received your refund after the expected processing period, please check with your payment provider before contacting our support team.

5. Order Cancellations & Modifications

We understand that mistakes can happen when placing an order.

If you need to cancel your purchase or update your shipping address, size, color, or other order details, please contact us as soon as possible.

Because many of our products are made to order and may enter production shortly after purchase, we cannot guarantee cancellations or modifications once production has begun.

If your order has already entered production or has been shipped, cancellations or changes may no longer be possible.

Please carefully review your order details before completing checkout.

6. Lost, Missing, or Delayed Packages

If your tracking information shows that your package is delayed, missing, or potentially lost, please contact our customer support team.

We will assist you in reviewing the shipment status and, when necessary, working with the shipping carrier to investigate the issue.

If a package is confirmed lost in transit, we will arrange an appropriate refund or replacement.

Please note:

  • Shipping delays caused by carrier operations, weather conditions, customs processing, or other circumstances beyond our control do not automatically qualify an order for a refund.

  • If a package is marked as delivered but cannot be located, please check with household members, neighbors, and your local carrier before submitting a claim.

  • Orders shipped to incorrect addresses provided during checkout may not qualify for a free replacement or refund.

We will review delivery-related claims individually and work toward a fair resolution.

7. Exchanges

Because Evergreen Lane offers made-to-order products, we generally do not provide exchanges for different sizes, colors, designs, or personal preferences.

However, if you receive an incorrect or defective item due to an error on our part, we will gladly assist with a replacement under our 30-day policy.

We strongly recommend reviewing all product descriptions, size charts, and available options before purchasing.

8. Contact Us

Your satisfaction matters to us, and we are committed to making your shopping experience as smooth and enjoyable as possible.

If you have any questions about our Return & Refund Policy or need assistance with an order, please contact us through our website:

Store: Evergreen Lane
Website: https://evergreenlane.co
Contact Us: https://evergreenlane.co/pages/contact
Business Owner: Evergreen Grace LLC

Thank you for choosing Evergreen Lane.

Gifts with meaning. Faith at heart. Love in every detail.

Important Notice: This policy does not limit or exclude any consumer rights or remedies that cannot lawfully be waived under applicable laws. Evergreen Lane reserves the right to update this policy from time to time. The version published on our website will apply subject to applicable law.